PO Box 1004, Nashville, TN 37202 is HealthSpring's address for claim reconsiderations and payment disputes. Participating providers send them within 180 days of the payment date. The fax for the same requests is 615-401-4642.
HealthSpring Reconsiderations
PO Box 1004
Nashville, TN 37202
Fax: 615-401-4642
Two addressee lines, one box
HealthSpring uses the same PO box for two groups of providers. Only the first line changes:
- Participating providers: HealthSpring Reconsiderations, PO Box 1004, Nashville, TN 37202. Fax 615-401-4642. Due within 180 days of the payment date.
- Non-contracted providers: HealthSpring Noncontracted Payment Dispute, PO Box 1004, Nashville, TN 37202.
Send these here
- You were paid less than your contract rate.
- The wrong fee schedule or wrong units were used.
- A payment was taken back and you think it was wrong.
Send us the list: payer, date of service, denial code and amount. No patient names needed. We will tell you which claims can still be fixed, which need an appeal, and which deadlines are close. Free, usually within 2 business days. Want the full picture? Get a free 90-day denial audit from your ERA files.
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Do not send these here
- New claims: PO Box 23456, Chattanooga, TN 37421.
- Medical necessity or postservice appeals: PO Box 650065, Dallas, TX 75265, within 65 days.
- Part C and non-contracted provider appeals: PO Box 650059, Dallas, TX 75265.
Reconsideration or appeal?
A reconsideration says "you paid this wrong". An appeal says "you should not have denied this". The deadlines are very different: 180 days from payment for a reconsideration, 65 days from the decision for a postservice appeal. Our HealthSpring guide explains both.
Every HealthSpring address in one place
| What you are sending | Where it goes | |
|---|---|---|
| New paper claims | HealthSpring, Medicare Advantage Claims PO Box 23456, Chattanooga, TN 37421 | Details |
| Records and documents HealthSpring asked for | HealthSpring Claims Intake PO Box 20002, Nashville, TN 37228 Fax 615-401-4642 | Details |
| Reconsiderations and payment disputes | HealthSpring Reconsiderations PO Box 1004, Nashville, TN 37202 Fax 615-401-4642 | Details |
| Postservice appeals (participating) | HealthSpring Appeals PO Box 650065, Dallas, TX 75265 Fax 855-699-8985 | Details |
| Part C and non-contracted appeals | HealthSpring Medicare Advantage Appeals PO Box 650059, Dallas, TX 75265 Fax 855-350-8671 | Details |
Questions
What is PO Box 1004 Nashville TN 37202 used for?
HealthSpring reconsiderations and payment disputes. It is not for new claims or medical necessity appeals.
How long do I have to send a HealthSpring reconsideration?
Participating providers have 180 days from the payment date, per HealthSpring's 2026 provider manual.
Can I fax instead of mail?
Yes. The fax for reconsiderations is 615-401-4642.
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Sources: HealthSpring 2026 participating provider manual. HealthSpring 2026 non-participating provider manual. Checked October 25, 2026. Payers move PO boxes without much notice. If the EOB, denial letter or ID card shows a different address, use that one. General information, not legal advice.