PO Box 981106, El Paso, TX 79998-1106 is Aetna’s mailing address for new paper medical claims from providers in 31 states plus DC, including TX, NY, NJ, PA, IL and OH. All Aetna Medicare and Student Health claims go here too, from any state.
Aetna
PO Box 981106
El Paso, TX 79998-1106
Which Aetna box? Find your state
Aetna picks the box by the state where the provider is located, not where the patient lives. Medicare and Aetna Student Health claims always go to El Paso.
| Provider state or plan | Mail paper claims to |
|---|---|
| AL, AK, AR, AZ, CA, FL, GA, HI, ID, LA, MS, NC, NM, NV, OR, SC, TN, UT, WA | Aetna PO Box 14079 Lexington, KY 40512-4079 |
| CO, CT, DC, DE, IA, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, MT, ND, NE, NH, NJ, NY, OH, OK, PA, RI, SD, TX, VA, VT, WI, WV, WY | Aetna PO Box 981106 El Paso, TX 79998-1106 |
| All Medicare (Medicare Advantage) plans, any state | PO Box 981106, El Paso, TX 79998-1106 |
| Aetna Student Health, any state | PO Box 981106, El Paso, TX 79998-1106 |
| Aetna Voluntary Plans (payer ID 57604) | PO Box 14079, Lexington, KY 40512-4079 |
| Aetna Signature Administrators, Meritain Health, Workers' Comp Access | The address on the member's ID card |
Appeals do not go to the claims boxes
The two claim boxes are for new paper claims. Disputes and appeals have their own addresses:
- Commercial appeals: Aetna Provider Resolution Team, PO Box 14020, Lexington, KY 40512. Fax 1-859-455-8650. Send a reconsideration first, to the address on the EOB or in Availity.
- Medicare appeals, contracted providers: Medicare Provider Appeals, PO Box 14835, Lexington, KY 40512. Fax 1-860-900-7995.
- Medicare appeals, non-contracted providers: PO Box 14067, Lexington, KY 40512. Fax 1-724-741-4953. You have 65 days when there was no reconsideration.
Deadlines for each step are in our Aetna timely filing guide.
Before you mail a paper claim to Aetna
- Try electronic first. Aetna takes claims through Availity and most clearinghouses. You get an acceptance report with a date, which is your proof of timely filing. A paper claim gives you no proof unless you send it tracked.
- Check the ID card. If the card names another administrator (Meritain, Signature Administrators), the Aetna boxes are wrong.
- Use a red-ink CMS-1500 (02/12). Paper claims are scanned. Photocopies and black-and-white prints get rejected.
- Keep the tracking number and the date you mailed it, in case Aetna says it never arrived.
Send us the list: payer, date of service, denial code and amount. No patient names needed. We will tell you which claims can still be fixed, which need an appeal, and which deadlines are close. Free, usually within 2 business days. Want the full picture? Get a free 90-day denial audit from your ERA files.
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Questions
What is PO Box 981106 El Paso TX 79998 used for?
It is Aetna’s address for new paper medical claims from providers in CO, CT, DC, DE, IA, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, MT, ND, NE, NH, NJ, NY, OH, OK, PA, RI, SD, TX, VA, VT, WI, WV and WY, plus all Medicare and Aetna Student Health claims.
Where do Aetna Medicare Advantage paper claims go?
PO Box 981106, El Paso, TX 79998-1106, for providers in every state.
Can I send an Aetna appeal to PO Box 981106?
No. Commercial appeals go to PO Box 14020, Lexington, KY 40512. Medicare appeals from contracted providers go to PO Box 14835, Lexington, KY 40512.
Does the 79998 ZIP need the +4?
Aetna prints it as 79998-1106. Use the full ZIP+4 so the mail sorts to the right box.
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Sources: Aetna At a Glance guide for health care professionals (8/26 edition). Aetna provider disputes and appeals overview. Checked October 29, 2026. Payers move PO boxes without much notice. If the EOB, denial letter or ID card shows a different address, use that one. General information, not legal advice.