877-804-1679 (also written 8778041679) is Cigna's provider appeals fax for members whose ID card starts with "G". The matching mailing address is PO Box 188062, Chattanooga, TN 37422-8062. Other Cigna commercial appeals use fax 877-815-4827 and PO Box 188011.
Fax: 877-804-1679 ("G" ID cards)
Mail: PO Box 188062, Chattanooga, TN 37422-8062
Which Cigna appeals address to use
| Member card | Fax | Phone | |
|---|---|---|---|
| ID card starts with G | PO Box 188062, Chattanooga, TN 37422-8062 | 877-804-1679 | 866-494-2111 |
| All other Cigna commercial cards | Cigna National Appeals, PO Box 188011, Chattanooga, TN 37422 | 877-815-4827 | 800-882-4462 |
Cigna Medicare patients are now HealthSpring
Cigna's Medicare Advantage plans became HealthSpring in 2026. Appeals for those members go to HealthSpring, not to this fax. See HealthSpring appeals, PO Box 650065.
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Deadlines
Cigna's filing and appeal limits depend on the contract. Our Cigna timely filing guide covers claims, corrected claims and appeals.
Questions
Whose fax number is 877-804-1679?
Cigna's provider appeals fax for members whose ID card number starts with G.
What is the regular Cigna appeals fax?
877-815-4827, with mail to Cigna National Appeals, PO Box 188011, Chattanooga, TN 37422.
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Sources: Cigna: Important contact information for health care professionals. Cigna: How to submit an appeal. Checked October 25, 2026. Payers move PO boxes without much notice. If the EOB, denial letter or ID card shows a different address, use that one. General information, not legal advice.