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AI Front Desk by TrueCycle RCM
Patients check your website after hours to ask the same things: are you open Saturday, do you take my insurance, what do I bring. This assistant answers them on your site, day and night, and sends them to your phone or booking page.
Every answer comes from details you give us and approve. When it doesn’t know, it says so and gives your phone number.
Are you open this Saturday?
Your hours, holiday closures and walk-in times.
Do you take Aetna?
The plans you accept, plus a reminder to confirm with their member ID.
What do I bring to my first visit?
ID, insurance card, medication list, when to arrive.
Do you do sports physicals?
The services you offer, in plain words.
Where do I park?
Address, directions and parking notes.
I have a question about my bill.
Your billing contact, so balance questions reach the right person.
It is a front desk, not a clinician. These limits are built in, not left to chance.
The AI Front Desk is our thank-you to practices that move their billing to TrueCycle. We set it up, keep your answers current, and you only pay maintenance from month three.
AI Front Desk · with TrueCycle billing
Maintenance depends on how often your hours, insurance list or services change. Month-to-month. Cancel any time.
Hours, insurance plans, services, address and the phone number patients should call.
Your practice name and colors, with answers written from your details.
You test it on a private link and tell us what to change.
We send one line of code for your site, or add it for your web person.
Yes. It is one line of code, so it works on WordPress, Wix, Squarespace, GoDaddy and custom sites. If someone else manages your site, we send the line to them.
No. It answers general questions and sends patients to your phone or booking page. It asks patients not to share medical details and does not store chats.
Not in this version. It sends patients to your phone or your existing online booking page. If you later want booking that handles patient details, we would set that up under a Business Associate Agreement before it goes live, and quote it separately.
Yes. Send us the change by email and we update it, usually the same US business day. That is what the maintenance fee covers.
The free months are for billing clients. If you only want the assistant, ask us on a call and we will tell you honestly whether it is worth it for your practice.
Your team. The assistant gives your phone number and does not make up an answer.
Book a 15-minute call. We’ll look at your billing and show you the assistant with your practice’s details.